DELIVERY FAQS

We deliver to all major cities and outlying areas in South Africa and to a central location in Maputo, Mozambique.

How long will it take for my order to be delivered?

Local orders to Nelspruit and White River ordered Monday to Thursday:

  • Placed before 12:00 - same day delivery
  • Placed after 12:00 - next day delivery

Local orders to Nelspruit and White River ordered Friday:

  • Placed before 12:00 - same day delivery
  • Placed after 12:00 - Monday morning delivery

Local orders to Nelspruit and White River ordered Saturday and Sunday:

  • Monday morning delivery

Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Main Centres:

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.

Regional areas:

5 working days

What areas do we deliver to?

We deliver to all major areas, cities and towns in South Africa as well as to Maputo in Mozambique.

What does delivery cost?

Delivery is free to the following areas:

  • Nelspruit
  • White River

Delivery to all other areas, cities and towns in South Africa is R150 per order.

Delivery to a central location in Maputo, Mozambique is R100 per order.

Is there a minimum order for delivery?

No, there is no minimum order for delivery.

What is our refund policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to:
online@mopani.co.za

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Do you deliver to countries outside South Africa?

Yes. We deliver to a central location in Maputo, Mozambique.

Do we do same day delivery?

Local orders to Nelspruit and White River ordered Monday to Thursday:

  • Placed before 12:00 - same day delivery
  • Placed after 12:00 - next day delivery

Local orders to Nelspruit and White River ordered Friday:

  • Placed before 12:00 - same day delivery
  • Placed after 12:00 - Monday morning delivery

Local orders to Nelspruit and White River ordered Saturday and Sunday:

  • Monday morning delivery

Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Main Centres:

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.

Regional areas:

5 working days