Find answers to frequently asked questions about your order here.
What are my delivery options?
At the moment we only deliver to cities and towns in South Africa.
You can also Collect In Store (Click & Collect) from Mopani Pharmacy at Crossing Centre. See 'Collect In Store' below for details.
Collect In Store (Click & Collect)
How does Collect In Store (Click & Collect) work?
- Choose your Products.
- Choose Checkout.
- Enter your Details and Shipping Address.
- If your Shipping Address is in Nelspruit or White River your Shipping Rate (Standard Shipping) will automatically be Free.
- Click on ‘Continue to payment method’.
- Select ‘Collect In Store (Click & Collect).
- Select ‘Complete Order’.
- Pay for your order when you collect from Mopani Pharmacy at the Crossing Centre.
You will receive an Order Confirmation immediately via email.
You will also receive a second email (Order Ready) notifying you that your order is ready for collection.
Only collect your order after you receive the Order Ready email.
Collect In Store (Click & Collect) Orders can only be collected from Mopani Pharmacy at Crossing Centre.
Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.
Always bring your Order Confirmation when collecting.
We accept all South African debit & credit cards and cash in store.
When will my order be delivered?
Local orders to Nelspruit and White River ordered Monday to Thursday:
- Placed before 12:00 - same day delivery
- Placed after 12:00 - next day delivery
Local orders to Nelspruit and White River ordered Friday:
- Placed before 12:00 - same day delivery
- Placed after 12:00 - Monday morning delivery
Local orders to Nelspruit and White River ordered Saturday and Sunday:
- Monday morning delivery
Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.
5 working days
My order has not arrived when expected?
Please contact us at email@example.com and we will investigate. Please incude your order number with your email.
Can I cancel my order/How do I cancel my order?
Let us help you with this. Please contact us on firstname.lastname@example.org. Remember to include your order number in your email.
Can I collect from order from my nearest Mopani store?
Not yet. We are planning to intrduce this service soon.
What happens if items/products are missing from my delivered order but listed on my invoice?
This should never happen. Please contact us immediately and we will rectify this.
Will there be stock of the items that I have ordered?
Yes. We only sell products online that we have stock of/are available. On the rare occasions were we do not have stock of a product that your ordered we will contact you on the contact details provided and let you know if the product is not available and when we will be able to fulfil your order.
Can I order online if I do not live in South Africa?
Yes. You can order online from anywhere in the world, but we only deliver to select areas and addresses within South Africa at the moment.
When will I be charged for my order?
When your order is placed, the total amount of the order will be reserved from the account you used. This amount will only be deducted from your account when the order has been processed. You will receive a confirmation email when your order is placed and again when your order has been processed.
How do I know if my order has been successfully placed or not?
When an online order has been successfully placed and received by our system you will see a confirmation page. A confirmation email will also be sent to the email address you provided and will include details of your order. This confirmation indicates that your order has been recieved. If you cannot find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.
What can I order online?
You can order from the full range of products available on our online store.