Find answers to frequently asked questions about your order here.
Free delivery to addresses in Nelspruit and White River.
We deliver to your door through Aramex for cities and towns in South Africa.
R150 Shipping fee.
Shipping to a central location in Maputo via Cheetah Express.
R100 Shipping fee.
All orders to be collected from Cheetah Express depot at:
Cheetah Express
Av Armando Tivane n°691 Esq
Av Eduardo Mondlane
Bairro Polana
Maputo
How does Collect In Store (Click & Collect) work?
You will receive an Order Confirmation immediately via email.
You will also receive a second email (Order Ready) notifying you that your order is ready for collection.
Only collect your order after you receive the Order Ready email.
Collect In Store (Click & Collect) Orders can only be collected from Mopani Pharmacy at Crossing Centre.
Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.
Important information:
Always bring your Order Confirmation when collecting.
We accept all South African debit & credit cards and cash in store.
Local orders to Nelspruit and White River ordered Monday to Thursday:
Local orders to Nelspruit and White River ordered Friday:
Local orders to Nelspruit and White River ordered Saturday and Sunday:
Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Main Centres:
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.
Regional areas:
5 working days
Please contact us at online@mopani.co.za and we will investigate. Please incude your order number with your email.
Let us help you with this. Please contact us on online@mopani.co.za. Remember to include your order number in your email.
Not yet. We are planning to intrduce this service soon.
This should never happen. Please contact us immediately and we will rectify this.
Yes. We only sell products online that we have stock of/are available. On the rare occasions were we do not have stock of a product that your ordered we will contact you on the contact details provided and let you know if the product is not available and when we will be able to fulfil your order.
Yes. You can order online from anywhere in the world, but we only deliver to select areas and addresses within South Africa at the moment.
When your order is placed, the total amount of the order will be reserved from the account you used. This amount will only be deducted from your account when the order has been processed. You will receive a confirmation email when your order is placed and again when your order has been processed.
When an online order has been successfully placed and received by our system you will see a confirmation page. A confirmation email will also be sent to the email address you provided and will include details of your order. This confirmation indicates that your order has been recieved. If you cannot find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.
You can order from the full range of products available on our online store.
Shop safely online with Mopani Pharmacy.
Yes. We use the highest standard of encryption whe passing your information between your computer and our website. All card details used on our website are handled accrding to international best-practise standards and key data is removed and encrypted. We also do not store or retain any PIN or CVV numbers used for authentication of your card.
You can pay for your online order with any Visa or Mastercard credit card and a selction of Visa and Mastercard Cheque cards. Unfortunately we do no accept American Express, Diners Club or payment on delivery.
You can also pay in store if you choose the 'Collect In Store (Click & Collect)' payment option. See below for Collect In Store (Click and Collect) details.
How does Collect In Store (Click & Collect) work?
You will receive an Order Confirmation immediately via email.
You will also receive a second email (Order Ready) notifying you that your order is ready for collection.
Only collect your order after you receive the Order Ready email.
Collect In Store (Click & Collect) Orders can only be collected from Mopani Pharmacy at Crossing Centre.
Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.
Important information:
Always bring your Order Confirmation when collecting.
We accept all South African debit & credit cards and cash in store.
For online orders we only accept payments with credit cards and selected debit cards. If you would like to purchase an item on your Mopani account, please contact our telesales team on (013) 755 5500
Yes. Our payment processor will accept a non South African credit card, as long as it is a VISA or Mastercard. You will be billed automatically in your credit card statement with the equivalent value in your currency.
No, we are only able to accept card payment via our website. You can use the following cards: Visa and Mastercard.
Not at the moment. When new payment methods are release/available we will let you know.
