Find answers to frequently asked questions about your order here.
Free delivery to addresses in Nelspruit and White River.
We deliver to your door through Aramex for cities and towns in South Africa.
R150 Shipping fee.
Shipping to a central location in Maputo via Cheetah Express.
R100 Shipping fee.
All orders to be collected from Cheetah Express depot at:
Cheetah Express
Av Armando Tivane n°691 Esq
Av Eduardo Mondlane
Bairro Polana
Maputo
How does Collect In-store (Store Pickup) work?
Collect In-store (Store Pickup ) Orders can only be collected from Mopani Pharmacy at the Crossing Centre.
Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.
Important information:
Always bring your Order Confirmation when collecting.
We accept all South African debit & credit cards and cash in store.
Local orders to Nelspruit and White River ordered Monday to Thursday:
Local orders to Nelspruit and White River ordered Friday:
Local orders to Nelspruit and White River ordered Saturday and Sunday:
Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Main Centres:
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.
Regional areas:
5 working days
Please contact us at online@mopani.co.za and we will investigate. Please incude your order number with your email.
Let us help you with this. Please contact us on online@mopani.co.za. Remember to include your order number in your email.
You can collect your Click & Collect order from Mopani Pharmacy at the Crossing Centre in Nelspruit.
This should never happen. Please contact us immediately and we will rectify this.
Yes. We only sell products online that we have stock of/are available. On the rare occasions were we do not have stock of a product that your ordered we will contact you on the contact details provided and let you know if the product is not available and when we will be able to fulfil your order.
Yes. You can order online from anywhere in the world, but we only deliver to select areas and addresses within South Africa and to a central location in Maputo, Mozambique.
When your order is placed, the total amount of the order will be reserved from the account you used. This amount will only be deducted from your account when the order has been processed. You will receive a confirmation email when your order is placed and again when your order has been processed.
When an online order has been successfully placed and received by our system you will see a confirmation page. A confirmation email will also be sent to the email address you provided and will include details of your order. This confirmation indicates that your order has been recieved. If you cannot find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.
You can order from the full range of products available on our online store.
Shop safely online with Mopani Pharmacy.
Yes. We use the highest standard of encryption whe passing your information between your computer and our website. All card details used on our website are handled accrding to international best-practise standards and key data is removed and encrypted. We also do not store or retain any PIN or CVV numbers used for authentication of your card.
You can pay for your online order with any Visa or Mastercard credit card and a selection of Visa and Mastercard Cheque cards. Unfortunately we do no accept American Express, Diners Club or payment on delivery.
How does Collect In-store (Store Pickup) work?
Collect In-store (Store Pickup ) Orders can only be collected from Mopani Pharmacy at the Crossing Centre.
Collect In Store (Click & Collect) is free of charge, you only pay for the items you order.
Important information:
Always bring your Order Confirmation when collecting.
For online orders we only accept payments with credit cards and selected debit cards. If you would like to purchase an item on your Mopani account, please contact our telesales team on (013) 755 5500
Yes. Our payment processor will accept a non South African credit card, as long as it is a VISA or Mastercard. You will be billed automatically in your credit card statement with the equivalent value in your currency.
No, we are only able to accept card payment via our website. You can use the following cards: Visa and Mastercard.
Not at the moment. When new payment methods are release/available we will let you know.
We deliver to all major cities and outlying areas in South Africa and to a central location in Maputo, Mozambique.
Local orders to Nelspruit and White River ordered Monday to Thursday:
Local orders to Nelspruit and White River ordered Friday:
Local orders to Nelspruit and White River ordered Saturday and Sunday:
Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Main Centres:
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.
Regional areas:
5 working days
We deliver to all major areas, cities and towns in South Africa as well as to a central location in Maputo, Mozambique.
Delivery is free to the following areas:
Delivery to all other areas, cities and towns in South Africa is R150 per order.
Delivery to a central location in Maputo, Mozambique is R100 per order.
No, there is no minimum order for delivery.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to:
online@mopani.co.za
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Yes. We deliver to a central location in Maputo, Mozambique.
Local orders to Nelspruit and White River ordered Monday to Thursday:
Local orders to Nelspruit and White River ordered Friday:
Local orders to Nelspruit and White River ordered Saturday and Sunday:
Our delivery times for the rest of South Africa are within 3 working days for main city centres and within 5 working days for outlying areas. Orders are delivered to you during office hours, Monday to Friday, 8am to 5pm. Mopani Pharmacy wants to deliver all our orders on time, however, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Main Centres:
Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3 working days.
Regional areas:
5 working days
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